Send A Message
We Respond Quickly
For faster support, include your tracking number (if available), shipment route details, and a clear summary of your request or issue.
Reach out for shipment support, delivery clarifications, quote requests, account guidance, policy inquiries, or urgent tracking escalations.
For faster support, include your tracking number (if available), shipment route details, and a clear summary of your request or issue.
68 Old Colony Rd, Toronto, ON M2L 2K1
General inquiries: within 12-24 hours.
Tracking escalation: within 2-6 hours during operational windows.
Providing a tracking reference allows the support team to review status history and resolve concerns quickly.
Origin, destination, and expected delivery window details improve escalation quality and response speed.
Briefly explain what happened, when it started, and what outcome you need from the support team.
Our support workflow is organized by request type so your message reaches the correct operations function without unnecessary delay. Providing clear context at first contact helps us move from acknowledgment to resolution faster.
Use this channel when a live shipment needs route clarification, milestone verification, or delay investigation tied to an existing tracking number.
Use this path for pricing questions, service-mode recommendations, and documentation needed before dispatch approval.
Use this category for legal policy clarification, restricted goods checks, and terms interpretation before shipment processing.
For operational requests, include a one-line summary followed by the tracking number, route details, date of issue, and requested outcome. This format helps support teams open the right internal task immediately.
If you are contacting us before shipment submission, include cargo type, destination country, expected timeline, and any special handling requirements. This allows the quote team to provide realistic guidance instead of generic responses.
Most messages are acknowledged within the published response window. For active shipment issues, our escalation process prioritizes events near delivery deadlines, regulatory checkpoints, and location transitions.
When a request needs cross-team review, we provide milestone updates so you know the current status and expected next action while resolution is underway.